Privacy Policy
Rubico Group | Last updated: May 2026
1. Introduction
Rubico Group (ABN details forthcoming) is committed to protecting your privacy and handling your personal information with transparency, care, and in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information obtained through our website at rubicogroup.com.au, including via contact forms, email enquiries, and general website interactions.
By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms set out here, please discontinue use of our website.
Technical and Usage Information:
2. What Information We Collect
We may collect the following types of personal information from visitors to our website:
Personal Identification Information:
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Full name
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Company name and position
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Email address
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Phone number
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Postal or business address
Business and Enquiry Information:
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Details of your equipment, parts, or service requirements
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Information submitted through contact or quote request forms
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Records of correspondence sent to or received from Rubico Group
Technical and Usage Information:
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Details of your equipment, parts, or service requirements
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Information submitted through contact or quote request forms
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Records of correspondence sent to or received from Rubico Group
We only collect personal information that is reasonably necessary for our business operations. You are not required to provide personal information to browse our website; however, certain features (such as submitting an enquiry) require it.
We only collect personal information that is reasonably necessary for our business operations. You are not required to provide personal information to browse our website; however, certain features (such as submitting an enquiry) require it.
3. How We Use Your Information
Rubico Group uses your personal information for the following purposes:
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To respond to your enquiries about our parts, equipment, or asset management services
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To provide quotes, proposals, or product information relevant to your needs
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To communicate with you about ongoing projects or service arrangements
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To improve the content, functionality, and user experience of our website
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To meet our legal obligations and resolve any disputes
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To maintain internal records and business administration
We will not use your personal information for direct marketing purposes without your prior consent. If you consent to receiving marketing communications, you may opt out at any time by contacting us using the details provided in Section 10.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors interact with our website.
We may use cookies for the following purposes:
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Session management (to remember your preferences during a visit)
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Website analytics (to understand traffic patterns and popular content)
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Performance monitoring (to identify and resolve technical issues)
Most web browsers allow you to control or disable cookies through browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website. Our website does not currently use cookies for advertising or behavioural tracking purposes.
5. Sharing of Information
Rubico Group does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
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With trusted third-party service providers who assist us in operating our website or business (such as IT support, email hosting, or CRM platforms), under strict confidentiality obligations.
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With professional advisers including lawyers, accountants, or insurers, where required for legitimate business purposes
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Where required or permitted by Australian law, including in response to a lawful request from a government body or law enforcement agency.
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In connection with a business merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
We take reasonable steps to ensure that any third parties who receive your personal information are bound by appropriate confidentiality and data protection obligations.
6. Data Security
Rubico Group takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, loss, misuse, disclosure, or alteration.
These measures include secure email communication, restricted access to personal data within our team, and the use of reputable third-party platforms with established security practices.
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information and accept no liability for unauthorised access that is beyond our reasonable control.
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
7. Access and Correction
Under the Australian Privacy Act 1988, you have the right to request access to the personal information Rubico Group holds about you, and to request corrections if you believe that information is inaccurate, incomplete, or out of date.
To make an access or correction request, please contact us in writing using the details set out in Section 10. We will respond to your request within a reasonable timeframe, typically within 30 days. In some circumstances, we may be permitted to decline access under the APPs, and if so, we will explain the reason in writing.
There is no charge for submitting a request, though we reserve the right to charge a reasonable fee for the cost of retrieving and providing access to information where the request is particularly complex.
8. Third-Party Services
Our website may contain links to third-party websites, platforms, or services that are not operated or controlled by Rubico Group. These may include industry associations, logistics partners, or equipment manufacturers.
This Privacy Policy applies only to our website and our direct operations. We are not responsible for the privacy practices of third-party websites and strongly encourage you to review the privacy policies of any external sites you visit via links on our website.
9. Changes to This Policy
Rubico Group may update this Privacy Policy from time to time to reflect changes in our business practices, applicable law, or website functionality. When we do, we will revise the 'Last updated' date at the top of this page.
We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal information. Continued use of our website following any update constitutes your acceptance of the revised policy.
10. Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy, or wish to make an access or correction request, please contact us:
Rubico Group
Attn: Craig Moodie
3 Errol Crescent, Heddon Greta NSW 2321, Australia
Email: info@rubicogroup.com.au
Phone: 0457 554 048
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.